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The main issues faced here are based on the System Requirements, shown in Error Warning, which often are forgotten to try to check them again.

There were improvements in the importation and exportation of coordinates after version 2.0, which were required due to the implementation of the viewer. Therefore, if you have run anything on previous versions, it is required to import your block model and run it again in the current version, available here.

Another common issue is related to the Licensing System. MiningMath relies on online activation based on the internet connection, or through an identification code from your hardware as a contingency. Therefore, you can solve your issue by understanding the main information disclosed on the “licensing screen”, from Licensing Error, in the following order:

Figure 1: Error Warning
  1. Identify your error number/message.

  2. Get your hardware identification code (Host ID), by the two following options:

    a) Copy the text disclosed at the "Informations for support", if it is available for you

    b) Execute this procedure bellow, explained in this video.

  3. Send us the error number/message generated and the identification (Host ID) by filling this form.

Figure 2: Licensing Error

Note: If your error number is -3001 get your solution at this page.
Note 2: The revoke license procedure, available only in commercial licenses, started after version v2.0.24. Therefore, make sure to have an updated version before revoking it on your computer and activate it in another one.

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